Privacy Policy

1. Introduction

Welcome to the California Energy Relief Program ("we," "our," or "us"). We are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website, submit an eligibility form, or use our services to connect with California energy relief and incentive programs.

2. Information We Collect

Information You Provide to Us

We collect personal information directly from you when you fill out our eligibility and contact forms. This includes:

• Contact details: Your first and last name, email address, and phone number.
• Property and utility information: Your street address, county of residence, utility provider, average monthly electric bill amount, and homeowner/renter status.
• Household data: Details related to household size and income information necessary for determining program eligibility.

Automatically Collected Information

When you visit our website, some information is automatically collected, such as:

• Your IP address, browser type, and device information.
• Browsing activity and pages visited on our website.

3. How We Use Your Information

We utilize the information we gather to provide and improve our services to you. Uses include:

• Evaluating your eligibility for state and federal energy assistance programs.
• Processing your application and matching you with appropriate relief programs.
• Contacting you regarding your application status or further required steps.
• Connecting you with approved, licensed contractors if you qualify for equipment installation.
• Sending you SMS/text messages related to your request (as described below).
• Ensuring compliance with California program standards and improving our services.

4. How We Share Your Information

To successfully enroll you in energy relief programs, we may need to share your information with trusted third parties. This includes state agencies (such as SGIP administrators or the CPUC), your specific utility company, and licensed installation contractors who perform the energy upgrades. We also use service providers to house our data and securely transmit communications.

Explicit Guarantee: We will never sell your personal information to third parties.

5. SMS / Text Message Communications

By providing your phone number and opting into communications, you consent to receive SMS/text messages from us regarding your application status, program eligibility, and critical program updates.

• Frequency: Message frequency varies depending on your application status.
• Rates: Msg & data rates may apply.
• Opting Out: Reply STOP to opt out at any time. Reply HELP for assistance.
• Opting out of SMS communications will not affect your application status or eligibility for energy programs.

6. Data Security

We implement reasonable technical and organizational safeguards intended to protect your personal information from unauthorized access, disclosure, or loss. However, no internet transmission or electronic storage method can fully guarantee absolute security.

7. Your Rights & Choices

Depending on your relationship with us, you have the right to access the personal information we hold about you, request corrections to inaccurate data, request deletion of your data, or opt out of specific marketing communications (such as SMS/text tracking as described above).

8. California Privacy Rights (CCPA)

Under the California Consumer Privacy Act (CCPA), California residents have specific rights regarding their data:

• Right to Know: You may request the categories and specific pieces of personal data we have collected about you.
• Right to Delete: You can request the deletion of your personal data collected by us.
• Right to Opt-Out: You have the right to direct us not to sell your information. (As stated above, we do not sell your personal information).
• Non-Discrimination: We will not discriminate against you for exercising your CCPA rights.

9. Children's Privacy

Our services and this website are intended for adults aged 18 and older. We do not knowingly collect personal information from individuals under the age of 18.

10. Changes to This Policy

We reserve the right to modify this Privacy Policy to reflect changes in our practices or programs. We encourage you to review this page periodically. The "Last updated" date will always reflect the most recent revisions.